I would not roll out Claude or ChatGPT company-wide because someone won a Twitter poll. Business assistants need policy, use cases, and a default for which model handles which work.
Test on real work
Contracts summaries, SOP drafts, support replies, spreadsheet explanations, meeting notes.
Score: accuracy, tone, edit time, refusal behavior.
Claude vs ChatGPT in practice
Teams often like Claude for long doc analysis and careful wording.
ChatGPT for breadth, plugins, and teams already on OpenAI.
Your mileage varies.
Security and admin matter more than taste
SSO, retention settings, allowed data classes, logging.
A slightly better paragraph is not worth a compliance incident.
Standardize prompts
Create approved patterns for support, sales, and ops.
Ban blank "help me with this client" prompts.
Pick one primary assistant, document when to use the backup, and train people like any other software — not like magic.
